Castle Gardens Surgery

Castle Hill Gardens, Torrington, Devon, EX38 8EU

Telephone: 01805 623222

Sorry, we're closed

Prescriptions will be ready for collection 5 working days after being ordered.

Posted on April 25th, 2023

Each month the Castle Gardens Surgery takes around 4,000 telephone calls. We have identified that nearly 800 of these calls are asking if a prescription is ready for collection. We estimate that this uses over 30 hours of staff time a month and has a significant impact on other patients trying to contact the surgery.

Due to resource constraints and prioritising clinical calls, we will no longer be checking to see if a prescription is ready for collection. Prescriptions will be ready for collection 5 working days after being ordered.

This will free up considerable resources and will speed up clinically urgent calls into the surgery.

Thank you for your understanding,

Castle Gardens Surgery

Opening Times

  • Monday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
    [Improved Access 1800 - 2000]
  • Tuesday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Wednesday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Thursday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
    [Improved Access 0800 - 0830]
  • Friday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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