Castle Gardens Surgery

Castle Hill Gardens, Torrington, Devon, EX38 8EU

Telephone: 01805 623222

We're open

Surgery closed for GP and staff training from 12.30pm on Wednesday 21st June   ------  From the 1st February 2021 the Surgery will no longer be accepting cash as payments for prescription.  Payment by Credit Card and contactless payment only    

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Opening Times

  • Monday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
    [Improved Access 1800 - 2000]
  • Tuesday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Wednesday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Thursday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
    [Improved Access 0800 - 0830]
  • Friday
    08:00am to 01:15pm
    02:00pm to 06:00pm
    (Dispensary 08.30 until 12.00, 14.00 until 18.00)
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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