Appointments

Castle Gardens Surgery have made some changes to our appointment booking system.

With immediate effect all appointments with GPs will be via telephone in the first instance.

We have made these changes so that we can preserve the service that we are offering during the Coronavirus outbreak and to keep staff and patients fit and well.

The GP will make an appointment for you to come to the surgery if you need to, otherwise you will be treated over the phone.

To make an appointment at the Surgery you can use the NHS App,  the online appointment booking tool on the Surgery website or telephone on 01805 623222.

If you wish to speak to your doctor or a nurse, please ring or call into the surgery and speak to the receptionists. The receptionists will take message and pass it on to the doctor / nurse who will ring you back when they have finished Surgery.

Urgent Appointments

When booking an appointment you will ask you for a brief description of the reason for your call. This is to help us prioritise telephone calls, appointments and home visits, ensuring that you are passed to the appropriate member of healthcare team

If receptionists ascertain that you do need to be seen on that day they will book you in with the ONCALL GP.

If they agree with you that you do not need to be seen on the same day of your request, they will arrange the next available appointment with your GP.

If you cannot agree a course of action with our receptionists they will liaise with our daily ONCALL GP who will ascertain whether your need requires attention on the same day.

Late Arrival for Appointment

If you are more than 10 minutes late for your appointment you will NOT be seen by the GP, nurse or HCA and you will be asked to re-book your appointment. If you are between 5-10 minutes late you will be asked to wait until the end of the surgery to be seen. Late arrivals for appointments over the day can result in surgeries running late and cause inconvenience to others.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

EMERGENCY/ SURGERY CLOSED

In an Emergency or life-threatening situation dial 999

(please only dial 999 in an Emergency)

 When the surgery is closed, if you need a Dr urgently or require health advice please telephone the Out of Hours Service on telephone number: 111