Castle Gardens Surgery

Castle Hill Gardens, Torrington, Devon, EX38 8EU

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Online pharmacies – Pharmacy2U

Posted on August 16th, 2018

NHS digital services/online pharmacies

August 2018

Dear patient,
You may be aware of marketing of online pharmacy services by companies including Pharmacy2U. Many of these companies appear in NHS digital mobile phone applications and websites as one option to supply your prescribed medicines.
While you can choose to use any dispensary to supply your prescription medicines, there are a few considerations when using online pharmacies:
You cannot have any face-to-face contact with an on-line pharmacy. They can only deal with patients by post, telephone or internet, not in person.
• Your prescription will be delivered by Royal Mail, unlike your medications handed to you in the dispensary by a member of our team.
• Over Christmas 2015, Pharmacy2U failed to send out prescriptions for three weeks, leaving thousands of patients stranded without their essential medicines.
• In October 2015, Pharmacy2U was fined £130,000 for selling its patients’ details to marketing companies.
• In February 2017, the Care Quality Commission inspected Pharmacy2U and found that it was “not safe, effective or well led”.

We believe that an internet business like Pharmacy2U is no substitute for your local dispensary.

Please support us to continue caring for you and your family by ignoring any correspondence from Pharmacy2U and obtaining your prescriptions here at your local NHS dispensary.

Kind regards

Tim Smith
Practice Manager

Patient Participation Group

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Opening Times

  • Monday
    0800-1315 1400-18:00pm (Dispensary is closed between 12.00 and 14.00)
    [Improved Access 1800 - 2000]
  • Tuesday
    0800-1315 1400-1800 (Dispensary is closed between 12.00 and 14.00)
  • Wednesday
    0800-1315 1400-1800 (Dispensary is closed between 12.00 and 14.00)
  • Thursday
    0800-1315 1400-1800 (Dispensary is closed between 12.00 and 14.00)
    [Improved Access 0800 - 0830]
  • Friday
    0800-1315 1400-1800 (Dispensary is closed between 12.00 and 14.00)
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