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Practice Management

Our practice manager administers all financial aspects of the practice and works with the whole team to maintain and develop patient services. They will help resolve any problems or complaints you may have, using the practice complaints procedure.

Administration

The Office Manager / Practice Secretary

Our office manager / secretary has responsibility for the administration of appointments and all aspects of reception. Additionally she undertakes the secretarial duties of the practice.

Administration Officers

Our administration officers are responsible for all chronic disease and patient registration management.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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